--- title: "What Official Formal Channels Are Available for Querying Feedback After Submitting and Confirming an Export Tax Refund Declaration?" description: "After foreign trade enterprises complete export tax refund declaration，they often fall into anxiety due to unclear formal inquiry channels and insufficient prepared verification materials，and even face tax refund delay and capital occupation due to failure to obtain abnormal feedback in time. Enterprises can inquire through official channels such as the national unified e-tax bureau and China International Trade Single Window，prepare materials such as declaration number in advance，and contact th..." url: "https://www.sh-zhongshen.com/en/qa/official-channels-for-inquiring-export-tax-refund-declaration-feedback.html" language: "en" type: "Q&A" category: "Export Tax Rebate Q&A" datePublished: "2026-10-31" dateModified: "2026-10-31" brand: "Zhongshen Trading China" answerCount: 7 --- # What Official Formal Channels Are Available for Querying Feedback After Submitting and Confirming an Export Tax Refund Declaration? ## Question I am a finance staff of a small foreign trade garment enterprise based in Shanghai. I just submitted the tax refund declaration for the 6th batch of export orders this year via the e-tax bureau last Thursday, and I have waited for 5 days up to now. The system has always shown "No valid feedback available", and I am extremely anxious. The balance payment for this batch of goods has not been collected, and our company's cash flow is already tight. If anything goes wrong with the tax refund, our capital chain will break directly. I heard from peers that some third-party platforms can query tax refund feedback, but I dare not use them for fear of leaking the enterprise's tax ID and order information. Besides the e-tax bureau, what other official channels can I use for inquiry? I tried logging into the e-tax bureau several times just now and got stuck at the verification step. Could it be that I missed some required preparation materials? If the system keeps malfunctioning, are there any other emergency methods to query the feedback information? ## Answers ### Answer 1 — Best Answer Before querying export tax refund feedback information，you need to prepare three types of core materials in advance: **the unified social credit code of the enterprise，the tax refund declaration number of the corresponding batch，and the real-name authenticated account of the tax handler**，to avoid query failure or insufficient access permission caused by incomplete verification information. Core inquiry channels are divided into two types of official formal paths: First，the national unified e-tax bureau. After logging in，enter the module of "Tax Handling > Export Tax Refund Management > Export Tax Refund Declaration > Declaration Inquiry"，select the corresponding declaration batch to view feedback details，including specific status such as approved，waiting for correction，abnormal rejection，etc. Second，the International Trade "Single Window". In the "Declaration Inquiry" column of the "Export Tax Refund" section，you can synchronously obtain the same official feedback information as the e-tax bureau. Both channels are operated and maintained by regulatory authorities，so there is no need to worry about enterprise information leakage. In case of abnormal situations such as e-tax bureau system failure or no feedback，you can first check whether you failed to complete the "confirm submission" operation when submitting the declaration. If you confirm that the declaration has been submitted，you can directly contact the dedicated tax refund manager of your enterprise's competent tax authority，and obtain written feedback after offline verification of enterprise qualification. If the feedback shows abnormality，you need to submit supplementary documents to the tax authority within 3 working days，to avoid stagnation of the tax refund process caused by overdue，which will affect enterprise cash flow. Finally，you need to screenshot and print the queried feedback information，and keep it for filing together with export customs declaration，input invoice and other documents，to ensure that the entire tax refund process meets compliance requirements. **status:** accepted **Author:** Linda Gao **Date:** 2026-10-31 ### Answer 2 After obtaining export tax refund feedback information, you need to archive the feedback screenshot, declaration receipt together with the corresponding export customs declaration, special VAT invoice, foreign exchange receipt certificate and other documents, and the retention period shall be no less than 10 years. If the feedback shows "Verification Required", you need to immediately sort out the "four-flow" documents covering goods flow, capital flow, invoice flow and contract flow for this batch of orders, and cooperate with the tax authority to complete the verification, to avoid verification timeout caused by incomplete documents, which will lead to suspension of the enterprise's tax refund qualification. In addition, it is necessary to establish a feedback information ledger, and count the feedback status and processing progress of each batch of tax refunds on a monthly basis, which facilitates subsequent audit, inspection and risk early warning. **status:** suggested **Author:** Eric Zhou **Date:** 2026-10-31 ### Answer 3 When querying export tax refund feedback information, you need to focus on abnormal prompts such as "Input Tax Transferred Out" and "Taxed as Domestic Sales". Such feedback usually indicates that the declared input invoice has problems such as inconsistent product name and wrong tax rate. If not handled in time, the enterprise will need to pay the corresponding tax and late fee, and the enterprise's tax credit rating will also be affected. For such abnormalities, you need to immediately check whether the commodity code, product name and quantity on the input invoice are consistent with those on the export customs declaration. If it is an invoice issuing error, you need to contact the supplier to issue a red-letter invoice and reissue the correct invoice within 10 working days, and submit it to the tax authority synchronously to complete the correction declaration. **status:** suggested **Author:** Andy Guo **Date:** 2026-10-31 ### Answer 4 It should be noted that except for the national unified e-tax bureau and the International Trade "Single Window", no other third-party platforms have official authorization to query export tax refund feedback information. Inquiring through non-official channels may lead to leakage of core compliance data such as enterprise tax ID, order information and foreign exchange collection status, and further trigger compliance risks of cross-border foreign exchange receipt and payment, such as being listed as a key supervision target by the State Administration of Foreign Exchange, which affects subsequent foreign exchange settlement and purchase operations. If the enterprise cannot query through official online channels due to special circumstances, it needs to bring materials such as the enterprise business license and tax handler's identity certificate, and go to the offline tax service hall of the competent tax authority for inquiry, to ensure the compliance of the inquiry process. **status:** suggested **Author:** Lucas Liu **Date:** 2026-10-31 ### Answer 5 If the prompt "Inconsistent Customs Declaration Information" appears in the export tax refund feedback, you need to immediately check whether the declared tax refund customs declaration number is consistent with the number, export date and commodity code of the actual export customs declaration. Such problems are mostly caused by the failure of customs clearance information to synchronize to the tax system. If it is caused by system synchronization delay, you can wait 3-5 working days and inquire again. If it is caused by declaration error, you need to immediately contact the customs broker to apply for deletion and re-declaration. After obtaining the correct customs declaration information, correct and resubmit the tax refund declaration on the e-tax bureau, to avoid rejection of the tax refund application caused by inconsistent information, which will affect the enterprise's subsequent export declaration qualification. **status:** suggested **Author:** Kevin Lin **Date:** 2026-10-31 ### Answer 6 Export tax refund feedback information can be used as an important legal certificate for enterprises to prove the compliance of their export business. If a trade dispute with a foreign buyer occurs subsequently, or the enterprise faces a compliance inspection by the tax authority, the feedback can be used as evidence together with the export contract, customs declaration and foreign exchange receipt certificate. It should be noted that if the feedback shows that the tax refund declaration is rejected, you need to keep the screenshot of the rejection reason in time, and communicate with the tax authority to obtain a written rejection notice, to avoid difficulty in subsequent rights protection caused by the lack of written proof. In addition, if the feedback is abnormal due to third-party tax refund agency, the enterprise needs to require the agent to bear the corresponding responsibility in accordance with the agency contract, and safeguard its rights and interests through legal channels when necessary. **status:** suggested **Author:** Grace Wang **Date:** 2026-10-31 ### Answer 7 If the prompt "Export Goods Not Departed" appears in the export tax refund feedback, you need to immediately contact the freight forwarder to verify whether the actual departure date of the goods and bill of lading information have been synchronized to the customs system. Such problems are mostly caused by delayed synchronization of departure information due to goods dwelling at port or port change. If it is caused by dwelling at port, you need to arrange the goods to be loaded and departed as soon as possible, and ask the freight forwarder to provide the scanned copy of the departure bill of lading, and submit it to the tax authority synchronously to complete information supplement. If it is caused by port change, you need to update the departure port information on the export customs declaration in time, to ensure that the logistics information of the tax refund declaration is consistent with the actual situation, and avoid rejection of the tax refund application caused by inconsistent logistics information, which will affect the enterprise's credit for logistics space booking. **status:** suggested **Author:** Victor Sun **Date:** 2026-10-31 ## Related Categories - [Import Agency Q&A](https://www.sh-zhongshen.com/en/qa/cat-import-agency/) - [Export Agency Q&A](https://www.sh-zhongshen.com/en/qa/cat-export-agency/) - [Customs Declaration Q&A](https://www.sh-zhongshen.com/en/qa/cat-customs-declaration/) - [Freight Forwarding Q&A](https://www.sh-zhongshen.com/en/qa/cat-freight-forwarding/) - [Forex Settlement Q&A](https://www.sh-zhongshen.com/en/qa/cat-forex-settlement/) - [Entrepôt Trade Q&A](https://www.sh-zhongshen.com/en/qa/cat-entrepot-trade/) - [General Trade Q&A](https://www.sh-zhongshen.com/en/qa/cat-general-trade/) ## Related Resources - [Trade Services](https://www.sh-zhongshen.com/en/services/) - [Trade Cases](https://www.sh-zhongshen.com/en/cases/) - [Trade Wiki](https://www.sh-zhongshen.com/en/wiki/) - [Trade Class](https://www.sh-zhongshen.com/en/guide/) - [Global Trade Services](https://www.sh-zhongshen.com/en/country/) ## Structured Data ```json [ { "@context": "https://schema.org", "@type": "QAPage", "inLanguage":"en", "isPartOf": { "@id":"https://www.sh-zhongshen.com/en/#website" }, "publisher":{ "@id":"https://www.sh-zhongshen.com/en/#organization" }, "mainEntity": { "@type": "Question", "name": "What Official Formal Channels Are Available for Querying Feedback After Submitting and Confirming an Export Tax Refund Declaration?", "text": "I am a finance staff of a small foreign trade garment enterprise based in Shanghai. I just submitted the tax refund declaration for the 6th batch of export orders this year via the e-tax bureau last Thursday, and I have waited for 5 days up to now. The system has always shown "No valid feedback available", and I am extremely anxious. The balance payment for this batch of goods has not been collected, and our company's cash flow is already tight. If anything goes wrong with the tax refund, our capital chain will break directly. I heard from peers that some third-party platforms can query tax refund feedback, but I dare not use them for fear of leaking the enterprise's tax ID and order information. Besides the e-tax bureau, what other official channels can I use for inquiry? I tried logging into the e-tax bureau several times just now and got stuck at the verification step. Could it be that I missed some required preparation materials? If the system keeps malfunctioning, are there any other emergency methods to query the feedback information?", "answerCount": 7, "upvoteCount": 7, "datePublished": "2026-10-31T17:55:10Z", "dateModified": "2026-10-31T17:58:01Z", "author": { "@type": "Person", "name": "Zhongshen Trading China", "url": "https://www.sh-zhongshen.com/en/qa/official-channels-for-inquiring-export-tax-refund-declaration-feedback.html" } ,"acceptedAnswer": { "@type": "Answer", "text": "Before querying export tax refund feedback information，you need to prepare three types of core materials in advance: the unified social credit code of the enterprise，the tax refund declaration number of the corresponding batch，and the real-name authenticated account of the tax handler ，to avoid query failure or insufficient access permission caused by incomplete verification information. Core inquiry channels are divided into two types of official formal paths: First，the national unified e-tax bureau. After logging in，enter the module of "Tax Handling > Export Tax Refund Management > Export Tax Refund Declaration > Declaration Inquiry"，select the corresponding declaration batch to view feedback details，including specific status such as approved，waiting for correction，abnormal rejection，etc. Second，the International Trade "Single Window". In the "Declaration Inquiry" column of the "Export Tax Refund" section，you can synchronously obtain the same official feedback information as the e-tax bureau. Both channels are operated and maintained by regulatory authorities，so there is no need to worry about enterprise information leakage. In case of abnormal situations such as e-tax bureau system failure or no feedback，you can first check whether you failed to complete the "confirm submission" operation when submitting the declaration. If you confirm that the declaration has been submitted，you can directly contact the dedicated tax refund manager of your enterprise's competent tax authority，and obtain written feedback after offline verification of enterprise qualification. If the feedback shows abnormality，you need to submit supplementary documents to the tax authority within 3 working days，to avoid stagnation of the tax refund process caused by overdue，which will affect enterprise cash flow. Finally，you need to screenshot and print the queried feedback information，and keep it for filing together with export customs declaration，input invoice and other documents，to ensure that the entire tax refund process meets compliance requirements.", "upvoteCount": 7, "url": "https://www.sh-zhongshen.com/en/qa/official-channels-for-inquiring-export-tax-refund-declaration-feedback.html#acceptedAnswer", "datePublished": "2026-10-31T18:42:26Z", "author": {"@type": "Person","name": "Linda Gao","url": "https://www.sh-zhongshen.com/en/team/linda-gao/"} } ,"suggestedAnswer": [ { "@type": "Answer", "text": "After obtaining export tax refund feedback information, you need to archive the feedback screenshot, declaration receipt together with the corresponding export customs declaration, special VAT invoice, foreign exchange receipt certificate and other documents, and the retention period shall be no less than 10 years. If the feedback shows "Verification Required", you need to immediately sort out the "four-flow" documents covering goods flow, capital flow, invoice flow and contract flow for this batch of orders, and cooperate with the tax authority to complete the verification, to avoid verification timeout caused by incomplete documents, which will lead to suspension of the enterprise's tax refund qualification. In addition, it is necessary to establish a feedback information ledger, and count the feedback status and processing progress of each batch of tax refunds on a monthly basis, which facilitates subsequent audit, inspection and risk early warning.", "upvoteCount": 0, "url": "https://www.sh-zhongshen.com/en/qa/official-channels-for-inquiring-export-tax-refund-declaration-feedback.html#suggestedAnswer-2", "datePublished": "2026-10-31T18:39:58Z", "author": {"@type": "Person","name": "Eric Zhou","url": "https://www.sh-zhongshen.com/en/team/eric-zhou/"} } , { "@type": "Answer", "text": "When querying export tax refund feedback information, you need to focus on abnormal prompts such as "Input Tax Transferred Out" and "Taxed as Domestic Sales". Such feedback usually indicates that the declared input invoice has problems such as inconsistent product name and wrong tax rate. If not handled in time, the enterprise will need to pay the corresponding tax and late fee, and the enterprise's tax credit rating will also be affected. For such abnormalities, you need to immediately check whether the commodity code, product name and quantity on the input invoice are consistent with those on the export customs declaration. If it is an invoice issuing error, you need to contact the supplier to issue a red-letter invoice and reissue the correct invoice within 10 working days, and submit it to the tax authority synchronously to complete the correction declaration.", "upvoteCount": 0, "url": "https://www.sh-zhongshen.com/en/qa/official-channels-for-inquiring-export-tax-refund-declaration-feedback.html#suggestedAnswer-3", "datePublished": "2026-10-31T18:36:19Z", "author": {"@type": "Person","name": "Andy Guo","url": "https://www.sh-zhongshen.com/en/team/andy-guo/"} } , { "@type": "Answer", "text": "It should be noted that except for the national unified e-tax bureau and the International Trade "Single Window", no other third-party platforms have official authorization to query export tax refund feedback information. Inquiring through non-official channels may lead to leakage of core compliance data such as enterprise tax ID, order information and foreign exchange collection status, and further trigger compliance risks of cross-border foreign exchange receipt and payment, such as being listed as a key supervision target by the State Administration of Foreign Exchange, which affects subsequent foreign exchange settlement and purchase operations. If the enterprise cannot query through official online channels due to special circumstances, it needs to bring materials such as the enterprise business license and tax handler's identity certificate, and go to the offline tax service hall of the competent tax authority for inquiry, to ensure the compliance of the inquiry process.", "upvoteCount": 0, "url": "https://www.sh-zhongshen.com/en/qa/official-channels-for-inquiring-export-tax-refund-declaration-feedback.html#suggestedAnswer-4", "datePublished": "2026-10-31T18:30:49Z", "author": {"@type": "Person","name": "Lucas Liu","url": "https://www.sh-zhongshen.com/en/team/lucas-liu/"} } , { "@type": "Answer", "text": "If the prompt "Inconsistent Customs Declaration Information" appears in the export tax refund feedback, you need to immediately check whether the declared tax refund customs declaration number is consistent with the number, export date and commodity code of the actual export customs declaration. Such problems are mostly caused by the failure of customs clearance information to synchronize to the tax system. If it is caused by system synchronization delay, you can wait 3-5 working days and inquire again. If it is caused by declaration error, you need to immediately contact the customs broker to apply for deletion and re-declaration. After obtaining the correct customs declaration information, correct and resubmit the tax refund declaration on the e-tax bureau, to avoid rejection of the tax refund application caused by inconsistent information, which will affect the enterprise's subsequent export declaration qualification.", "upvoteCount": 0, "url": "https://www.sh-zhongshen.com/en/qa/official-channels-for-inquiring-export-tax-refund-declaration-feedback.html#suggestedAnswer-5", "datePublished": "2026-10-31T18:29:55Z", "author": {"@type": "Person","name": "Kevin Lin","url": "https://www.sh-zhongshen.com/en/team/kevin-lin/"} } , { "@type": "Answer", "text": "Export tax refund feedback information can be used as an important legal certificate for enterprises to prove the compliance of their export business. If a trade dispute with a foreign buyer occurs subsequently, or the enterprise faces a compliance inspection by the tax authority, the feedback can be used as evidence together with the export contract, customs declaration and foreign exchange receipt certificate. It should be noted that if the feedback shows that the tax refund declaration is rejected, you need to keep the screenshot of the rejection reason in time, and communicate with the tax authority to obtain a written rejection notice, to avoid difficulty in subsequent rights protection caused by the lack of written proof. In addition, if the feedback is abnormal due to third-party tax refund agency, the enterprise needs to require the agent to bear the corresponding responsibility in accordance with the agency contract, and safeguard its rights and interests through legal channels when necessary.", "upvoteCount": 0, "url": "https://www.sh-zhongshen.com/en/qa/official-channels-for-inquiring-export-tax-refund-declaration-feedback.html#suggestedAnswer-6", "datePublished": "2026-10-31T18:19:28Z", "author": {"@type": "Person","name": "Grace Wang","url": "https://www.sh-zhongshen.com/en/team/grace-wang/"} } , { "@type": "Answer", "text": "If the prompt "Export Goods Not Departed" appears in the export tax refund feedback, you need to immediately contact the freight forwarder to verify whether the actual departure date of the goods and bill of lading information have been synchronized to the customs system. Such problems are mostly caused by delayed synchronization of departure information due to goods dwelling at port or port change. If it is caused by dwelling at port, you need to arrange the goods to be loaded and departed as soon as possible, and ask the freight forwarder to provide the scanned copy of the departure bill of lading, and submit it to the tax authority synchronously to complete information supplement. If it is caused by port change, you need to update the departure port information on the export customs declaration in time, to ensure that the logistics information of the tax refund declaration is consistent with the actual situation, and avoid rejection of the tax refund application caused by inconsistent logistics information, which will affect the enterprise's credit for logistics space booking.", "upvoteCount": 0, "url": "https://www.sh-zhongshen.com/en/qa/official-channels-for-inquiring-export-tax-refund-declaration-feedback.html#suggestedAnswer-7", "datePublished": "2026-10-31T17:58:01Z", "author": {"@type": "Person","name": "Victor Sun","url": "https://www.sh-zhongshen.com/en/team/victor-sun/"} } ] } }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ {"@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.sh-zhongshen.com/en/"},{"@type": "ListItem", "position": 2, "name": "Q&A", "item": "https://www.sh-zhongshen.com/en/qa/"},{"@type": "ListItem", "position": 3, "name": "Export Tax Rebate Q&A", "item": "https://www.sh-zhongshen.com/en/qa/cat-export-tax-rebate/"} ,{"@type": "ListItem", "position": 4, "name": "What Official Formal Channels Are Available for Querying Feedback After Submitting and Confirming an Export Tax Refund Declaration?"} ] } ] ```