---
title: "请教怎么写credit note?"
description: "我们给客户发错了一批货，客户现在要求我出一个credit note来抵扣后续订单的货款。我之前没处理过，请问这个credit note应该怎么写？有哪些特别需要注意的地方，才能既合规又不伤客户感情？"
url: "https://www.sh-zhongshen.com/qa/write-credit-note.html"
language: "zh"
type: "Q&A"
category: "其他问题"
datePublished: "2026-03-07"
dateModified: "2026-03-07"
brand: "中申国贸"
answerCount: 3
---

# 请教怎么写credit note?

## 问题

 我们给客户发错了一批货，客户现在要求我出一个credit note来抵扣后续订单的货款。我之前没处理过，请问这个credit note应该怎么写？有哪些特别需要注意的地方，才能既合规又不伤客户感情？ 

## 回答
                            
### 回答 1 — 最佳答案

Credit note的出具必须基于真实的商业事由，否则可能引发税务稽查风险。您需要在贷记通知单上明确标注原始发票号、开票日期、对应商品的海关编码和具体金额，确保与增值税发票、报关单三者信息完全一致。特别要注意：如果涉及已清关货物，金额调整可能影响海关完税价格，建议提前与报关行确认是否需做补充申报。从合规角度，每一笔credit note都应有邮件、合同等书面证据链留存，切勿将其作为常规促销折扣手段，这是税务稽查的重点关注领域。

**status:** accepted
**Author:** Cindy Chen
**Date:** 2026-03-07

### 回答 2

操作上，credit note必须与原始单据形成闭环。您要确保贷记通知单上的货物描述、数量、单价与原始商业发票一一对应，只是金额为负值。如果货物已出运，务必在备注栏注明“For financial adjustment only， no physical return”，避免物流信息混乱。同时，将credit note扫描件同步给货代和财务，更新应收应付记录。若客户要求抵扣新订单货款，建议在新订单发票上明确标注“Less： Credit Note No。XXX”，账目清晰，后续对账不扯皮。

**status:** suggested
**Author:** Grace Wang
**Date:** 2026-03-07

### 回答 3

客户提出credit note要求时，您的第一反应决定了客户对贵司专业度的评判。建议先邮件书面确认：“We acknowledge the discrepancy and will issue a credit note for your approval。” 这样既表明态度又留有余地。在credit note备注栏，可以加一句“Value adjustment for your convenience and continued partnership”，把财务处理包装成服务客户的举措。如果金额较大，主动提出分期抵扣方案，比如“This credit note can be applied to your next three orders”，既能绑定客户后续订单，又显得您有诚意解决问题。记住，credit note是修复信任的机会，不是简单的扣款凭证。

**status:** suggested
**Author:** Jason Wu
**Date:** 2026-03-07

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