Shantou Export Logistics Agency Full-Process Service Solutions

Shantou Export Logistics Agency: Practical Breakthrough Solutions Focused on Vietnam and UAE Markets

Data from Shantou Customs in the first half of 2026 shows that the export value of local toys,smart electronics and household products to Vietnam and the UAE increased by 18.2% and 15.7% year-on-year respectively,becoming the core driving force of Shantou’s foreign trade growth.However,many Shantou enterprises reported that issues including Vietnam’s format requirements for certificates of origin,quarterly updates of UAE customs codes,and document matching errors in tax refund declarations often lead to cargo detention at ports for 3 to 7 days,and some enterprises face tax refund delays of more than 10 working days.

Mr.Wu,director of Zhongshen,introduced that in view of the characteristics of Shantou’s export products,the company integrates customs declaration and inspection,international transportation,tax refund and other links,and customizes solutions according to the latest policies of target countries.Since 2025,the customs clearance delay rate of cooperative enterprises has dropped by 62%.

1.Document Compliance Handling: Accurate Matching with Target Country Policies

In 2026,Vietnam and the UAE continue to refine requirements for export documents,which has become a frequent pain point for Shantou enterprises:

• Vietnam requires smart electronic products to submit the ASEAN Free Trade Agreement Certificate of Origin (FORM E),which shall indicate origin standards such as "WO" and "WP" corresponding to the first 6 digits of the HS code.For processing trade,a copy of the raw material import customs declaration form shall also be attached;
• The UAE requires household products to provide a Certificate of Conformity (COC) issued by a locally recognized third-party institution,and the packing list shall indicate the material composition and size of each product.

Zhongshen’s response plan is implemented by the document team led by Director Luo:

• Establish a "target country policy database" to update document requirements of Vietnam and the UAE every quarter.As of 2026,customs codes and certification standards have been updated 3 times;
• Complete the "three-level document check" within 24 hours after receiving enterprise materials: check against target country policies,check against the customs declaration system,and check against the freight forwarder’s bill of lading.Since 2025,the one-time pass rate of documents has reached 98%.

2.Destination Port Customs Clearance Guarantee: Pre-emptive Avoidance of Inspection Risks

Customs clearance barriers at Vietnam’s Ho Chi Minh Port and the UAE’s Dubai Port are highly targeted:

• Vietnam has strict requirements for wooden packaging,requiring an IPPC fumigation certificate with the fumigation date indicated.For non-wooden packaging,a sealed Non-Wooden Packaging Declaration shall be submitted;
• UAE Customs will trigger inspection for goods with a declared value deviation of more than 5%,and such inspections accounted for 14% of total inspections in the first quarter of 2026.

Zhongshen mitigates risks through linkage with local agents:

• 3 days before the goods are loaded on board,the customs clearance team will confirm the validity of the IPPC mark or non-wooden packaging declaration with the local agent;
• Assist enterprises to adjust the declared value according to the latest market data of the target country.In the first half of 2026,the customs clearance inspection rate of cooperative enterprises dropped to below 5%.

3.Export Tax Refund Acceleration: Synchronized Document Pre-review and Declaration

Shantou’s 2026 export tax refund policy requires:

• For processing trade products exported to Vietnam,the verification certificate of the Processing Trade Manual for Imported Materials shall be provided;
• For general trade products exported to the UAE,a certificate proving full consistency of goods description on the bill of lading,packing list and value-added tax invoice shall be attached.

The tax refund team led by Mr.Tao adopts the "pre-review first" mode:

• Complete document pre-review within 12 hours after the goods are declared,and submit electronic declaration immediately after the pre-review is passed;
• For inconsistent goods description issues,communicate with the customs broker and freight forwarder in advance to unify the expression.In the first half of 2026,the average tax refund receipt time for cooperative enterprises was 7 working days.

Service Efficiency Comparison: Gap Between Zhongshen and Industry Average

Customized Services Adapt to the Needs of Shantou Enterprises

General Manager Zhuo stated that Zhongshen provides differentiated solutions for Shantou enterprises of different product categories:

• Toy enterprises exporting to Vietnam: assist in handling bilingual translation of 3C certification,and simultaneously review FORM E origin standards;
• Electronic enterprises exporting to the UAE: update the customs code database quarterly,and verify HS codes 10 days in advance;
• Household enterprises exporting to the Middle East: handle COC on behalf of clients,and connect with locally recognized third-party institutions;
• Small-batch goods: provide LCL transportation + destination port unpacking and customs clearance services to reduce unit logistics costs.

Shantou foreign trade enterprises can choose Zhongshen’s customized agency services according to their own products and target countries,to break through policy barriers and efficiency pain points in the export process.