What Core Business Modules and Value-Added Service Items Are Included in Professional Import and Export Agency Services?

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  • Jul 7, 2026 at 04:12
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I am the head of a small manufacturing enterprise that just transformed to cross-border B2B in Shanghai. I finally got my first order from a European client last week. I was really happy at first, but I missed filling in the origin mark when handling documents by myself and almost got the order rejected.

Then my freight forwarder asked for a temporary price hike due to tight shipping space, which really left me completely overwhelmed. I heard from peers that hiring a professional import and export agency can handle everything, but I know nothing about the industry.

I am worried that I will only get superficial customs declaration service with no follow-up support for tax refund and logistics anomaly handling, I also worry that some hidden services are not included in the quotation and I will be charged extra later, I even fear that an irresponsible agency will cause my goods to be detained at the port or by customs, bringing huge losses. I want to ask what exactly is included in your import and export agency services, can you cover all the problems I am facing now?

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Expert Q&A

Jason Wu
Jason WuYears of service：10Customer Rating：5.0

International Logistics & Supply Chain ManagerStart a Chat

First of all，for pre-document review，we will conduct triple cross verification on your core documents including certificate of origin，commercial invoice，packing list，customs declaration and other key documents. Details like the missing origin mark you encountered before will be identified in advance through our double review mechanism of intelligent system matching + manual review by senior specialists，ensuring that document information 100% matches the actual goods and customs supervision requirements，and eliminating the risk of order rejection and customs detention caused by inconsistent documents from the source.

For the connection of core nodes，we have connected four major business portals of documents，logistics，taxation and customs to achieve real-time data synchronization: from pre-locking exclusive shipping space with contracted shipping companies，intelligent customs pre-declaration，to compliant foreign exchange collection and payment，pre-audit of export tax refund，the whole process is seamlessly connected，avoiding extra space charges，declaration delay and other problems caused by disconnected links.

We will formulate exclusive contingency plans for abnormal situations in advance. For example，in case of customs valuation disputes，we will start the pre-communication mechanism within 2 hours and submit professional price supporting documents，in case of goods detention at the port，we will coordinate with the port agent to prioritize container pickup procedures，and provide a actionable solution within 24 hours.

Finally，we will ensure that all links strictly comply with the latest 2026 customs supervision requirements，foreign exchange management regulations and export tax refund policies，and complete full-process compliance implementation，so you do not need to distract yourself from coordinating multiple parties，you only need to focus on order production and customer maintenance.

Reference: Pre-packaged Food Export: Regulations & Procedures
Grace Wang
Grace WangYears of service：10Customer Rating：5.0

Senior Foreign Trade ConsultantStart a Chat

Import and export agency services include full-process customs declaration control, covering pre-declaration data verification, customs valuation response, classification dispute handling, integrated customs clearance declaration, amendment and re-declaration and other content. For the latest 2026 "intelligent document review" system of Chinese customs, we will match the latest supervision requirements of commodity HS codes in advance.

For example, 3C certification information of mechanical and electrical products will be system-checked before pre-declaration, avoiding valuation doubt triggered by wrong classification; in case of customs control and inspection, we will provide professional explanation of declaration logic immediately and assist with valuation negotiation, eliminating the risk of customs detention or port detention caused by declaration errors. We also assist enterprises to complete complex operations such as secondary declaration and account verification, ensuring 100% compliance in the customs declaration link.

Evelyn Li
Evelyn LiYears of service：3Customer Rating：5.0

Cross-border Compliance SupervisorStart a Chat

Import and export agency services include full-link logistics coordination and cargo title control, covering shipping space pre-booking, booking operation, bill of lading endorsement transfer, transit route optimization, detention fee reduction application, full-process cargo title monitoring and other content. For the tight shipping space of European and American routes in 2026, we will lock shipping space in advance through exclusive quotas from contracted shipping companies, avoiding temporary price hikes; in case of container rolling or full space, we will immediately start an alternative transit plan, and coordinate with shipping companies to waive detention fees; for cargo title control, we adopt the "dual control of telex release + bill of lading endorsement" mode, ensuring only the pick-up party authorized by you can pick up the goods, avoiding the risk of release without bill of lading.

Cindy Chen
Cindy ChenYears of service：3Customer Rating：5.0

Key Account ManagerStart a Chat

Import and export agency services include cross-border tax planning and compliance control, covering VAT deferral application, cross-border related party transaction pricing optimization, non-resident enterprise withholding tax calculation, BEPS risk avoidance and other content. In response to the EU's latest VAT deferral policy in 2026, we will assist you to complete all procedures for deferral application, you do not need to pay import VAT in advance, you can defer the tax to domestic declaration directly, easing your capital pressure; we will also optimize related party transaction pricing according to your business structure to ensure compliance with OECD BEPS action plan requirements, avoiding tax audit triggered by unreasonable pricing, and assist you to complete tax risk isolation, separating the tax risk of import and export business from your enterprise main body risk.

Lucas Liu
Lucas LiuYears of service：8Customer Rating：5.0

Senior Operations ConsultantStart a Chat

Import and export agency services include full-process compliant operation of cross-border foreign exchange collection and payment, covering SWIFT message analysis, CIPS RMB cross-border payment processing, offshore account management, settlement exchange rate optimization, foreign exchange collection verification and other content. In response to the "dynamic monitoring of cross-border foreign exchange collection and payment" system of the State Administration of Foreign Exchange in 2026, we will conduct compliance verification on the transaction code and remark content of payment and collection messages in advance, avoiding settlement failure caused by non-compliant messages; for exchange rate optimization, we help you lock the best purchase/settlement exchange rate through exchange rate locking operation, reducing exchange rate risk; we also assist to complete compliance annual review of offshore accounts, ensuring accounts are not restricted by foreign exchange supervision, and realizing full-process compliance of foreign exchange collection and payment.

Linda Gao
Linda GaoYears of service：7Customer Rating：5.0

Documentation SupervisorStart a Chat

Import and export agency services include international trade legal risk avoidance, covering letter of credit soft clause inspection, force majeure clause backup setting, cargo title transfer agreement drafting, Letter of Indemnity (LOI) processing, intellectual property customs protection filing and other content. For common letter of credit soft clauses in international trade in 2026, we will review the document requirements and payment terms of the letter of credit item by item in advance, checking trap clauses such as "buyer's inspection certificate" and "discrepancy fee"; for cargo title transfer, we will draft an exclusive cargo title transfer agreement to clarify the ownership of cargo title at each link; we also assist to complete intellectual property customs protection filing, avoiding goods being detained by customs due to infringement, and set up force majeure clause as backup to reduce default risk caused by unexpected situations.

Eric Zhou
Eric ZhouYears of service：6Customer Rating：5.0

Senior Manager of Foreign Exchange & Tax RebatesStart a Chat

Import and export agency services include full-process assistance for customs on-site inspection, covering inspection notice interpretation, devanning inspection response, X-ray inspection skill guidance, seal authenticity identification, inspection and appraisal process assistance and other content. In response to the new requirements of 2026 customs "intelligent inspection", we will plan the placement method for X-ray inspection in advance according to cargo attributes, reducing the abnormal rate of machine inspection; upon receiving the inspection notice, we will interpret the inspection requirements immediately, assist to prepare tools and materials required for devanning, and accompany the whole process of on-site customs inspection to provide professional explanations for questions raised by customs; in case of abnormal seal, we will assist to complete seal authenticity identification and re-apply for seal procedures, avoiding cargo delay caused by inspection errors.

Kevin Lin
Kevin LinYears of service：4Customer Rating：5.0

Trade Solutions ManagerStart a Chat

Import and export agency services include full-process compliance control of export tax refund, covering consistency check of four flows (capital, cargo, invoice, contract), pre-declaration verification, tax correspondence response, cross-month declaration processing, document filing management and other content. In response to the "whole-chain supervision of export tax refund" requirement of the State Taxation Administration in 2026, we will check the consistency of capital flow, cargo flow, invoice flow and contract flow in advance, avoiding tax correspondence triggered by inconsistent four flows; in the pre-declaration link, we complete multiple rounds of verification through the exclusive system, ensuring 100% accurate declaration data; in case of tax correspondence, we assist to prepare all required materials and communicate professionally with tax authorities; we also complete electronic filing of export tax refund documents, ensuring compliance with tax supervision requirements and realizing fast tax refund.

Andy Guo
Andy GuoYears of service：3Customer Rating：5.0

Supply Chain Management ExpertStart a Chat

Import and export agency services include cross-border supply chain structure optimization, covering inventory linkage strategy formulation, CIF/FOB trade term conversion guidance, refined cost model construction, international trade structure design and other content. In view of global supply chain fluctuations in 2026, we will formulate inventory linkage strategy according to your order volume and delivery date, dynamically allocate domestic inventory and overseas warehouse inventory, reducing the risk of inventory overstock; for trade term conversion, we guide you to choose CIF or FOB term according to your cost bearing capacity and cargo title control demand, avoiding cost increase caused by improper term selection; we also build an exclusive refined cost model to finely calculate each cost of import and export business, and optimize the overall cost structure of the supply chain.

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