What does the remittance slip say?

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  • Dec 23, 2025 at 04:10
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The client is urgently demanding the remittance slip, saying "release the remittance slip". When I reply, in addition to saying "Bank Receipt", what other key information do I need to provide to avoid subsequent disputes?

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Evelyn Li
Evelyn LiYears of service：3Customer Rating：5.0

Cross-border Compliance SupervisorStart a Chat

You need to clearly distinguish the compliant terminology of "remittance vouchers" in different scenarios. In official documents，it is recommended to use "Remittance Advice" or "Bank Receipt"，and ensure that the payer's name，amount，currency，and beneficiary account number displayed on them are fully consistent with the contract and invoice. Any discrepancy in information may be identified by the foreign exchange management authority as an abnormal transaction，resulting in the inability to clear tax refunds. Particularly，if the client makes payments through a third party，a tripartite agreement must be signed in advance，otherwise there may be compliance risks in the future. Keep the scanned copies for at least 5 years in case of tax inspections.

Jason Wu
Jason WuYears of service：10Customer Rating：5.0

International Logistics & Supply Chain ManagerStart a Chat

You need to treat the remittance slip as a trigger for subsequent processes. If you are using letters of credit or collection, the bank will require you to provide a remittance copy to verify the payment. For orders requiring telex release, after receiving the client's remittance slip, you must first confirm with the bank that the payment has arrived (not just "sent"), and then notify the freight forwarder to release the goods. It is recommended to clearly mark the corresponding invoice number on the remittance slip to avoid financial confusion and delays in customs clearance. In short: upon receipt of the remittance slip, verify it; upon receipt of the payment, release the goods.

Kevin Lin
Kevin LinYears of service：4Customer Rating：5.0

Trade Solutions ManagerStart a Chat

When discussing payment receipts with clients, the key is to demonstrate professionalism and transparency rather than simply sending a document. It is recommended to proactively send a concise email: "Hi [Name], Thank you for the payment. Attached please find the remittance advice for your reference. Kindly confirm receipt at your end. If there are any discrepancies, please let us know immediately." This not only confirms the information but also proactively addresses potential issues. If the client requests to modify the receipt information, it is essential to refuse, as this involves falsifying bank records. You can politely respond: "We can provide a separate confirmation letter, but the bank slip cannot be altered as it is a legal record." This approach preserves professional integrity while maintaining a harmonious relationship with the client.

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