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Which dedicated post specialists are responsible for each core link of the full export agency business process?
or complex compliance issues.
clearance and fund security.
As the person in charge of a small daily ceramics foreign trade factory in Shanghai, I just entrusted an export agency to handle a full-container sea shipment order to Germany for the first time recently. The salesperson I initially contacted said he would be fully responsible for the entire process.
But last week, someone else took over the document verification, a third specialist appeared for logistics space confirmation, and the tax refund declaration matter was transferred to a fourth department yesterday. I have no idea who is truly responsible for my order.
There are only 5 days left before the shipping date, and I just received a notice from the freight forwarder that there is a problem with the HS code matching on the customs declaration form. I don't even know who to turn to. I'm in a panic and just want to clearly understand how your export agency business divides responsibilities: who is responsible for each link of the entire process, and who should I contact when problems arise?
Andy GuoYears of service：3Customer Rating：5.0
Supply Chain Management ExpertStart a Chat
We adopt **exclusive full-link post responsibility system**. On the first day of your 2026 agency entrustment，we will assign you one dedicated account manager as the overall coordinator，who will follow up your order progress throughout the entire process. All cross-link needs will be uniformly coordinated and transferred by him，avoiding you from communicating with multiple parties.
The pre-document verification link is handled by a dedicated documentation specialist. They will complete a page-by-page check within 12 hours after you submit the customs declaration materials，focusing on verifying the matching between the commercial invoice value and HS code，and the consistency of gross weight，volume and quantity on the packing list. After confirming everything is correct，they will synchronize the information to the dedicated account manager to ensure compliance with the 2026 customs intelligent document inspection standards.
For core node connection，logistics space confirmation and customs declaration & inspection are handled by a dedicated logistics specialist. Tax refund declaration is handled by a dedicated tax refund specialist. The progress of all links will be synchronized to the dedicated account manager in real time，who will then feed it back to you through the dedicated service portal to ensure no deviation in information transmission.
For emergency preparedness，if sudden issues such as customs declaration form errors or space congestion occur，the dedicated account manager will immediately organize the corresponding specialists to start emergency handling. For example，for customs declaration form errors，the 2026 customs intelligent customs declaration correction system will be used to complete the modification and re-submission within 2 hours. For space issues，the freight forwarder will be coordinated to prioritize allocating standby spaces of the same sailing schedule. You do not need to communicate with multiple departments throughout the process.
In the final compliance implementation stage，the dedicated account manager will summarize all documents，logistics and tax refund vouchers，and organize them into compliance files that meet the 2026 tax authorities' requirements and deliver them to you，ensuring that the entire agency process fully complies with the supervision regulations of customs and tax authorities.
Grace WangYears of service：10Customer Rating：5.0
Senior Foreign Trade ConsultantStart a Chat
The responsibility division in the customs declaration link is clear. Pre-entry and on-site declaration of customs declaration forms are handled by dedicated customs declaration specialists. Complex issues such as price review disputes and deletion and re-submission of declarations are led by a customs declaration expert team. After the 2026 customs integration upgrade, the customs declaration specialist will check the matching between your cargo information and HS code in advance.
If there is a price review query, they will immediately retrieve recent declaration data of the same category to verify the cargo value, avoiding declaration delays caused by unclear responsible parties and ensuring the customs declaration link passes compliance checks. At the same time, all customs declaration operation records will be synchronized to the dedicated account manager, ensuring you can track the progress in real time. If secondary declaration is involved, a dedicated person will be responsible for coordinating with the local customs and port customs.
Cindy ChenYears of service：3Customer Rating：5.0
Key Account ManagerStart a Chat
The responsible parties for the logistics link are divided according to nodes. Space booking and trailer scheduling are handled by dedicated logistics operation specialists. Cargo right control and bill of lading endorsement are handled by logistics monitoring specialists.
In 2026, the international shipping market has large space fluctuations. If situations such as container dropping or space congestion occur, the logistics monitoring specialist will immediately coordinate the freight forwarder to allocate standby spaces of the same sailing schedule, and synchronize the space change information to the dedicated account manager.
For the control of free detention time and demurrage charges, the logistics operation specialist will calculate the port free detention time in advance and remind you to arrange pickup 3 days before the expiration to avoid additional costs. The issuance and endorsement of the bill of lading will be operated strictly according to your requirements to ensure safe and controllable cargo right transfer. All logistics node information will be updated to your dedicated service portal in real time.
Lucas LiuYears of service：8Customer Rating：5.0
Senior Operations ConsultantStart a Chat
The tax links involved in export agency are handled by dedicated tax specialists, including VAT deferment application, cross-border related party transaction pricing review, withholding tax declaration, etc. After the EU updated the VAT deferment policy in 2026, the tax specialist will evaluate in advance whether your cargo exported to Germany meets the policy access conditions. If it meets the conditions, they will assist you in preparing relevant application materials to ensure you can enjoy the policy benefits.
At the same time, they will regularly check whether your transaction pricing complies with the arm's length principle to avoid tax risks caused by unreasonable pricing. If non-resident enterprise withholding tax is involved, they will calculate the tax payable in advance and assist in completing the declaration. All tax operations will be synchronized to the dedicated account manager to ensure you have a clear understanding of the tax process and progress.
Kevin LinYears of service：4Customer Rating：5.0
Trade Solutions ManagerStart a Chat
The payment and receipt link is handled by dedicated compliance specialists, including SWIFT message analysis, offshore account fund transfer monitoring, foreign exchange settlement and account balancing, etc. In 2026, the State Administration of Foreign Exchange (SAFE) has further upgraded the compliance inspection of cross-border payment and receipt. The compliance specialist will check in advance the consistency between your foreign exchange receipt voucher and customs declaration form to ensure the matching of fund flow and cargo flow, avoiding account freezing risks caused by non-compliant payment and receipt.
For CIPS RMB cross-border payment, they will confirm the compliance of the payee's account information in advance to ensure the smooth implementation of payment instructions. At the same time, they will monitor exchange rate fluctuations in real time and assist you in completing foreign exchange purchase or settlement at the right time to optimize exchange rate costs. All payment and receipt operations will retain compliance vouchers to ensure compliance with the supervision requirements of SAFE.
Michael ZhangYears of service：6Customer Rating：5.0
Customs Declaration & Compliance ExpertStart a Chat
The legal affairs involved in export agency are handled by dedicated legal specialists, including agency agreement drafting, letter of credit (L/C) soft clause review, force majeure clause coverage, etc. After the upgrade of international trade dispute resolution mechanism in 2026, the legal specialist will review the agreement content item by item before you sign the agency agreement, focusing on checking the rationality of responsibility division clauses and penalty clauses to avoid disputes caused by ambiguous expressions.
If L/C settlement is involved, they will review the soft clauses in the L/C in advance, such as risk clauses like "the customer inspection certificate must be signed by the buyer's designated personnel", and assist you in requesting the buyer to modify them. For matters such as cargo right transfer and letter of guarantee issuance, they will ensure that all operations comply with international trade practices and domestic laws and regulations to protect your legitimate rights and interests.
Evelyn LiYears of service：3Customer Rating：5.0
Cross-border Compliance SupervisorStart a Chat
The port and customs on-site inspection link is handled by dedicated inspection specialists, including inspection notice interpretation, container unloading inspection response, seal authenticity verification, etc. After the customs launched the intelligent inspection system in 2026, the inspection specialist will immediately interpret the notice content after receiving the inspection notice, clarify the inspection requirements and procedures, and coordinate the port to arrange container unloading. If machine inspection is involved, they will organize the cargo list and documents in advance to ensure the matching between machine inspection images and cargo information.
For seal authenticity verification, they will on-site check the consistency between the seal number and the bill of lading record when the trailer picks up the container to avoid seal tampering. After the inspection is completed, they will immediately synchronize the inspection results to the dedicated account manager to ensure you can track the inspection progress in time.
Linda GaoYears of service：7Customer Rating：5.0
Documentation SupervisorStart a Chat
The cargo packaging link is handled by dedicated packaging engineers, including MSDS compilation, UN dangerous goods packaging certification, moisture-proof reinforcement plan design, etc. In 2026, international transportation has further improved packaging compliance requirements. If your cargo is fragile or dangerous goods, the packaging engineer will select standard-compliant packaging materials and design customized buffer reinforcement plans according to the cargo characteristics in advance to ensure the cargo is not damaged during transportation.
MSDS compilation will strictly comply with the standards of the export destination to ensure accurate and compliant content, avoiding customs detention risks caused by non-compliant packaging or MSDS. All packaging plans will be synchronized to the dedicated account manager to ensure you can confirm them before implementation.
Jason WuYears of service：10Customer Rating：5.0
International Logistics & Supply Chain ManagerStart a Chat
The export tax refund link is handled by dedicated tax refund audit specialists, including four-flow consistency verification, pre-declaration check, tax investigation response, etc. After the tax authorities upgraded the document inspection standards for export tax refunds in 2026, the tax refund audit specialist will immediately verify the consistency of fund flow, cargo flow, documentation flow and invoice flow after you submit the tax refund materials to ensure compliance with tax refund requirements. Pre-declaration check will be completed before formal declaration to detect errors in the declaration data in advance and avoid tax refund delays caused by data mismatch.
If tax investigation is involved, they will assist you in preparing the required materials for the investigation, including purchase contracts, delivery orders, foreign exchange receipt vouchers, etc., to ensure the smooth passage of the investigation. After the tax refund is completed, they will organize the tax refund vouchers and deliver them to you, and synchronize the tax refund progress to the dedicated account manager.
Eric ZhouYears of service：6Customer Rating：5.0
Senior Manager of Foreign Exchange & Tax RebatesStart a Chat
The supply chain planning for export agency is handled by dedicated supply chain specialists, including trade term conversion, inventory linkage strategy, cost accounting model establishment, etc. In 2026, global supply chain fluctuations still exist. The supply chain specialist will assist you in selecting appropriate trade terms according to your order situation, such as converting FOB to CIF to reduce your logistics risks.
At the same time, they will formulate an inventory linkage strategy based on your production cycle and shipping schedule to ensure the cargo is stored and loaded on time. The cost accounting model will calculate all costs during the agency process, including agency fees, logistics fees, customs declaration fees, etc., to ensure transparent and controllable costs. All supply chain planning plans will be synchronized to the dedicated account manager to ensure you can understand the details and advantages of the plan.