Detailed Guide to Full-Process Agency Services for Electronic Import and Export Trading Companies

Full Analysis of Core Processes of Electronic Import and Export Trade – A Full-Chain Guide from Preparation to Tax Refund

Electronic import and export is an important segment in the field of foreign trade.However,due to special requirements of products including 3C certification,chip control and lithium battery transportation,the process is more cumbersome than that of ordinary goods.When many enterprises operate on their own,they often encounter problems such as customs clearance delays and tax refund rejections because they are not familiar with the latest regulatory rules in 2026.This article will break down the core processes of electronic import and export,and analyze the key actions and risk avoidance methods for each link based on the practical experience of Zhongshen.

I.Pre-Preparation Stage: Compliance in Advance is the Foundation of Customs Clearance

Objective: Confirm the compliance of goods,prepare all necessary documents,and avoid subsequent delays caused by missing information.

Key Actions:

• Check whether the goods require 3C certification and import license (for high-end chips,medical electronic equipment,etc.)
• Prepare basic documents such as commercial invoices,packing lists,and trade contracts
• Match the latest HS code updated in 2026 (codes for some electronic accessories have been adjusted)

Common Problems:

• Ms.Xiao once handled a case where a customer misclassified "small Bluetooth modules" as "ordinary electronic accessories",which led to reclassification requirement during customs clearance and a 3-day delay
• Some cross-border e-commerce customers failed to complete UN38.3 certification for lithium batteries in advance,resulting in goods detained at the airport

Role of Zhongshen:

• Supervisor Wen’s team checks goods compliance 1-2 weeks in advance,and coordinates with third-party institutions to complete 3C certification consultation
• Provides query access to the latest 2026 HS code library to ensure codes match regulatory requirements

II.Customs Declaration and Inspection Stage: Accurate Operation is the Core of Customs Clearance Efficiency

Objective: Pass customs declaration at one time,avoid inspection delays and tariff disputes.

Key Actions:

• Submit electronic declaration materials through the single window
• Cooperate with customs inspection (such as sampling testing for lithium batteries)
• Pay tariffs and value-added tax in time if required

Common Problems:

• Manager Gu encountered a case where the customer’s declared value was lower than the customs assessed value,resulting in a 15% increase in tariff
• Some electronic displays were not marked with anti-static labels,and were required to be repackaged before release

Role of Zhongshen:

• Ms.Bao’s customs declaration team is familiar with 2026 customs declaration rules,and accurately fills in 12 core declaration elements
• Prepares inspection plans in advance.If goods are selected for inspection,the team will be on site to cooperate within 1 hour to reduce inspection time

III.International Transportation and Warehousing Stage: Safety and Efficiency are the Key to Goods Circulation

Objective: Goods arrive at the destination on time,no damage or loss during storage.

Key Actions:

• Choose transportation mode based on goods timeliness requirements (air/sea/express,shipping space is tight during 2026 peak shipping season)
• Arrange special electronic storage in Shanghai Bonded Warehouse (equipped with anti-static,constant temperature and humidity equipment)
• Track cargo trajectory in real time

Common Problems:

• President Mei encountered a case where a customer chose sea freight but did not lock shipping space in advance,resulting in goods detained at Ningbo Port for 7 days
• Some precision electronic components were not moisture-proof treated during storage,resulting in oxidation damage

Role of Zhongshen:

• The transportation team connects with the latest 2026 shipping space resources,and locks peak season shipping space 30 days in advance
• Provides exclusive electronic warehousing service in Shanghai Bonded Warehouse,added 1000㎡ anti-static storage area in 2026
• Pushes real-time cargo trajectory updates.President Mei once helped a customer coordinate air freight transfer when goods were detained at Singapore Port,reducing delay by 10 days

IV.Foreign Exchange Receipt,Payment and Settlement Stage: Capital Safety is the Core Demand of Enterprises

Objective: Fast foreign exchange arrival,optimal settlement exchange rate,avoid capital freezing.

Key Actions:

• Assist in opening compliant foreign exchange accounts
• Submit foreign exchange declaration materials (must match customs declaration information)
• Choose the optimal settlement timing based on 2026 exchange rate fluctuations

Common Problems:

• Supervisor Wen encountered a case where the customer’s foreign exchange declaration information did not match the customs declaration,resulting in capital frozen for 3 days
• Wrong timing chosen for settlement leads to 0.3% loss in exchange rate spread

Role of Zhongshen:

• Ms.Bao’s team reviews all declaration materials to ensure one-time approval,with 100% passing rate for declarations in 2026
• Connected to bank real-time exchange rate system,selects optimal settlement timing,helps customers save an average of 0.2% in exchange rate cost

V.Export Tax Refund Stage: Fast Refund Arrival is the Guarantee of Cash Flow

Objective: Tax refund arrives within the specified time,avoid delays affecting enterprise cash flow.

Key Actions:

• Collect tax refund documents including customs declarations and value-added tax invoices
• Submit tax refund declaration (the refund rate for electronic products is adjusted to 16% in 2026)
• Cooperate with tax verification

Common Problems:

• Ms.Xiao encountered a case where the model on the customer’s VAT invoice did not match the model on the customs declaration,resulting in the refund application rejected
• Some small enterprises are not familiar with the new 2026 tax refund policy and miss the application deadline

Role of Zhongshen:

• The tax refund team checks all documents in advance to ensure consistent information.The average refund arrival time is 7 days faster than the industry average (industry average 15 days,Zhongshen 8 days)
• Updates tax refund policies in a timely manner.In March 2026,it helped 12 clients enjoy the 16% refund rate,obtaining more than 500,000 RMB in additional tax refunds

VI.Follow-Up Stage: Closed-Loop Risk Management and Customer Feedback

Objective: Solve follow-up problems,improve customer experience,and form a closed service loop.

Key Actions:

• Follow up on smooth delivery of goods
• Collect customer feedback and optimize service processes
• Handle import and export procedures for returned and exchanged goods

Common Problems:

• Manager Gu encountered a case where the customer had quality issues after goods delivery,and the return and exchange process was delayed by 10 days due to unfamiliarity with procedures

Role of Zhongshen:

• Provides import and export agency services for returned and exchanged goods,handles return procedures quickly to reduce customer losses
• Added an exclusive after-sales channel for electronic goods in 2026,customer feedback response time is shortened to within 2 hours

Electronic import and export processes are interlinked,and mistakes in any link can lead to increased costs.Zhongshen has been deeply engaged in the industry for 20 years,focusing on the special needs of electronic import and export.From early compliance preparation to later tax refund follow-up,each link has a dedicated person in charge,helping customers avoid more than 90% of common risks.If you encounter problems such as customs clearance delays and slow tax refunds in electronic import and export,you can choose a professional agency to make the process more efficient and costs lower.