Contact Information of Import-Export Agency Companies and Zhongshen International Service Analysis

Sorting out the Service Processes and Docking Key Points of Import-Export Agency Companies

In Shanghai’s foreign trade market in 2026,the cross-border business of small,medium and micro enterprises accounts for more than 60%,but most enterprises lack professional foreign trade teams.The full-chain operations from order signing to payment receipt often have problems due to poor link connection—for example,incomplete customs declaration materials cause delays,and unfamiliarity with foreign exchange receipt and payment processes leads to compliance risks.The service processes of professional import-export agency companies are the key to solving these pain points.This article will systematically sort out the core stages of agency services,combined with the practical experience of Zhongshen,to help enterprises quickly clarify the docking direction.

1.Early-stage Demand Docking and Plan Customization: Accurately Match Business Needs

Stage Objective: Clarify the core information of the customer’s trade type (general trade/processing trade),cargo attributes (dangerous goods/general cargo/fresh goods),transportation destination (Europe and America/Southeast Asia/along the Belt and Road Initiative) and other core information,to avoid deviations in subsequent links due to unclear requirements.

Key Actions:

• The customer provides basic materials such as order contracts,cargo lists (including HS codes,specifications,quantities),and information of consignors and consignees;
• Manager Fan of Zhongshen will lead the demand review together with the customs declaration,logistics and finance teams,and issue a customized plan within 3 working days;
• Both parties confirm the details of the plan,sign the agency service agreement,and clarify the service scope,fee standards and responsibility division.

Common Problems: Some customers incorrectly classify HS codes,resulting in incorrect customs duty rates in subsequent procedures.The solution of Zhongshen is to provide free HS code pre-classification services,relying on the customs declaration team with 20 years of industry experience to avoid classification risks in advance—for example,last year Mr.Gao’s mechanical parts order adjusted the code through pre-classification,avoiding 12% of additional tariffs.

2.Full Process Execution of Customs Declaration and Inspection: Compliance and Efficient Customs Clearance Guarantee

Stage Objective: Ensure that the cargo completes customs declaration and inspection within the specified time,smoothly enters the transportation link,and avoids the increase of storage fees and detention fees caused by customs clearance delays.

Key Actions:

• The Zhongshen customs declaration team reviews the materials provided by the customer such as invoices,packing lists,contracts and certificates of origin,and feedbacks modification opinions within 24 hours;
• Arrange inspection according to the cargo attributes (for example,fresh goods need to apply for inspection and quarantine in advance),and connect with the customs system to complete the declaration;
• Cooperate with customs inspection (if required),provide on-site document support,and ensure that the inspection pass rate reaches more than 95%.

Common Problems and Solutions:

3.International Transportation and Warehousing Support: Full-chain Logistics Connection

Stage Objective: Select the optimal transportation method (sea freight/air freight/railway) according to the cargo characteristics and customer timeliness requirements,and provide supporting warehousing services to ensure safe and efficient transportation of the cargo.

Key Actions:

• The Zhongshen logistics team compares the price,timeliness and space situation of different transportation channels,and recommends plans for customers (for example,give priority to sea freight for Southeast Asia routes,and choose air freight for urgent orders to Europe and America);
• Arrange the warehouse to receive the cargo,conduct sorting,packing,labeling and other operations that meet the export packaging standards;
• Track the transportation track,feedback the cargo position to customers in real time,and adjust in time in case of delays (e.g.coordinate alternative routes in case of port congestion).

Advantages of Zhongshen: Has 5,000 square meters of bonded warehouses and general warehouses in Shanghai,and can provide 7*24-hour warehousing services; Maintains long-term cooperation with multiple shipping companies and airlines,with a space guarantee rate of more than 90%—for example,last year Ms.Qiao’s electronic product order,due to tight space in the peak season,Zhongshen coordinated additional space to ensure on-time delivery.

4.Foreign Exchange Receipt and Payment,Settlement and Tax Refund: Compliant and Efficient Capital Turnover

Stage Objective: Ensure the safe receipt and payment of foreign exchange funds,complete settlement in time,and efficiently handle export tax refunds to accelerate the return of enterprise funds.

Key Actions:

• The customer provides foreign exchange receipt information,and Zhongshen receives and pays foreign exchange through formal channels,with full compliance;
• Provide settlement suggestions for customers according to exchange rate fluctuations to avoid exchange rate losses;
• Collect the materials required for export tax refunds (customs declaration forms,VAT invoices,bills of lading,etc.),declare them centrally every month,and the tax refund arrival time is 10 working days shorter than the industry average.

Common Problems: Some customers have delayed tax refunds due to non-standard VAT invoice issuance.The solution of Zhongshen is to train customers on invoice issuance requirements in advance and establish an invoice review mechanism to ensure that 98% of invoices pass the review at one time—for example,last year Ms.Fu’s clothing order,because the invoice amount was consistent with the customs declaration form,the tax refund arrived in only 15 working days.

5.Post-service and Problem Follow-up: Full-cycle Customer Support

Stage Objective: Solve the remaining problems after the business is completed,provide after-sales support,and improve customer satisfaction.

Key Actions:

• After the business is completed,provide customers with a complete service report (including customs declaration forms,transportation documents,tax refund vouchers,etc.);
• Establish a customer return visit mechanism,follow up customer needs every quarter,and provide the latest interpretation of foreign trade policies;
• For problems encountered by customers (such as foreign exchange verification,tax refund questions),respond within 1 hour and provide solutions within 24 hours.

Overall,the service process of import-export agency companies covers the entire chain of foreign trade business,and each link may affect the business progress and cost.Zhongshen has been deeply engaged in the industry for 20 years,and can provide professional support in each stage: accurately customize plans in the early stage,avoid compliance risks in the customs declaration link,ensure space and timeliness in logistics,accelerate capital return through foreign exchange tax refunds,and provide continuous services in the later stage.For enterprises that lack professional foreign trade teams,choosing a reliable agency company can greatly reduce operating costs and improve business efficiency.If you have foreign trade agency needs,you can connect with professional personnel through formal channels,clarify the service process and docking details to ensure the smooth development of the business.