---
title: "Common Shortcomings of Export Agent Companies and Practical Coping Suggestions - Zhongshen Trading China"
description: "In 2026，the export demand of Shanghai foreign trade enterprises in the Southeast Asian market continues to increase，but many enterprises encounter problems such as document delay and tax refund lag due to wrong selection of export agents. The core topic focuses on common shortcomings of export agent companies and coping strategies. Manager Liu points out that most shortcomings of agency services stem from insufficient adaptability to target country policies，and enterprises need to choose customi..."
url: "https://www.sh-zhongshen.com/en/agency-knowledge/export-agent-company-common-shortcomings-solutions.html"
language: "en"
type: "Article"
category: "Agent Knowledge"
datePublished: "2026-09-27"
dateModified: "2026-09-27"
brand: "Zhongshen Trading China"
image: "https://cndpic.sh-zhongshen.com/uploads/tradepics/4BmlXLUxgoIcL.webp"
---

# Common Shortcomings of Export Agent Companies and Practical Coping Suggestions

## Market Background and Common Challenges for Export of Electronic Accessories to Vietnam

In 2026,the scale of Vietnam’s consumer electronics market exceeded 12 billion US dollars,among which the import demand for mobile phone accessories and smart wearable devices increased by 23% year-on-year,making it one of the key layout markets for Shanghai foreign trade enterprises.However,many enterprises found in the export process that the services of some export agent companies cannot adapt to Vietnam’s latest policies,leading to repeated problems such as document delay,customs clearance obstruction and tax refund lag.For example,last year a Shanghai mobile phone accessory manufacturer,due to the agent company failing to update the document filing requirements of Vietnam’s Ministry of Industry and Trade in time,a batch of goods worth 800,000 RMB was detained at Haiphong Port for 5 days,which directly affected the delivery cycle with Vietnamese customers.

![Check These Potential Issues Before Choosing an Export Agent](https://cndpic.sh-zhongshen.com/uploads/tradepics/4BmlXLUxgoIcL.webp)

## Core Value of Zhongshen for Export of Electronic Accessories to Vietnam

Zhongshen has been deeply engaged in the foreign trade agency industry for more than 20 years.According to the policy characteristics of exporting electronic accessories to Vietnam,it has built a full-process service system of "policy tracking - document verification - customs clearance coordination - tax refund follow-up".Manager Liu said that the policy adjustment frequency of the Vietnamese market is relatively high.If an agent company only relies on general procedures,it is easy to fall into compliance traps,and the core advantage of Zhongshen lies in the accurate adaptation to target country policies.

## Service Module Breakdown: Risk Response Under Vietnam’s Policies

### Document Module: Adapt to New Regulations for Electronic Document Filing in Vietnam

The Ministry of Industry and Trade of Vietnam implemented the "Administrative Measures for Electronic Export Documents" starting from January 2026,requiring all export documents for electronic accessories to include the following contents:

- Product traceability QR code (needs to be linked to Vietnam’s national commodity traceability platform)
- Energy consumption label (compliant with Vietnam’s MEPS 2025 version standard)
- Notarized trade contract between the exporter and Vietnamese importer

Some agent companies still use old document templates because they fail to pay attention to the new regulations in time,resulting in filing failure.Zhongshen’s response plan is led by Manager Pan’s team:

- Assist customers to complete document verification 7 days in advance,focus on checking the generation logic of traceability QR code and compliance of energy consumption labels
- Arrange dedicated personnel to dock with the document filing platform designated by Vietnam’s Ministry of Industry and Trade,ensure that review feedback is received within 24 hours after information submission
- Generate Vietnamese version of documents synchronously based on product parameters provided by customers,avoid filing delay caused by translation errors

### Customs Clearance Module: Respond to New Inspection Regulations of Vietnam Customs

![Common Shortcomings of Export Agent Companies and Practical Coping Suggestions](https://cndpic.sh-zhongshen.com/uploads/tradepics/4Cgrvt07Z1b3I.webp)

In 2026,Vietnam Customs increased inspection efforts on electronic accessories,focusing on transportation compliance and product certification of lithium battery modules:

- Lithium battery modules must provide 2025 version UN38.3 certification,the old version (2022 version) certification is not accepted
- Transport packaging of each batch of goods must be affixed with the Vietnamese version of "Lithium Battery Transportation Warning Label"
- For high-value electronic accessories,customs require a copy of the importer’s bank guarantee

Supervisor Dai’s team’s response measures include:

- Establish long-term cooperation with core customs brokers at Ho Chi Minh Port and Haiphong Port,obtain customs inspection priorities in advance
- Provide pre-inspection service,verify the compliance of UN38.3 certification version and transportation marks before goods are loaded
- For goods requiring bank guarantee,confirm the guarantee issuance time with Vietnamese importer 3 days in advance to avoid customs clearance delay

### Tax Refund Module: Adapt to Vietnam’s Tax Refund Rate Adjustment and Document Requirements

The Ministry of Finance of Vietnam adjusted the export tax refund rate in March 2026,the tax refund rate for electronic accessories was reduced from 13% to 11%,and new tax refund document requirements were added:

- Need to provide the tax clearance certificate of the Vietnamese importer (issued by Vietnamese tax authority)
- Tax refund application must be submitted together with the scanned copy of Vietnam Customs release notice of the goods

Manager Gong’s team’s tax refund follow-up process:

- Remind Vietnamese importer to prepare tax clearance certificate within 1 working day after goods clearance
- Establish a tax refund tracking system,update document submission progress and tax authority review status in real time
- Inform customers of policy changes in advance for tax refund rate adjustment,assist in adjusting export pricing strategy

## How Zhongshen Improves Customs Clearance Efficiency and Tax Refund Speed

The average working experience of Zhongshen’s service team is more than 10 years,they are familiar with customs clearance procedures of various ports in Vietnam and review habits of tax authorities,and improve efficiency through the following methods:

| Service Link | Zhongshen Service Timeline | Industry Average Timeline | Timeline Improvement |
| --- | --- | --- | --- |
| Vietnam Document Filing | Complete verification + filing 7 days in advance | Verification 3-5 days in advance | Complete filing 2 days in advance |
| Vietnam Customs Clearance | Within 3 working days | 5-7 working days | 2-4 working days faster |
| Export Tax Refund Arrival | Within 15 working days | 20-25 working days | 5-10 working days faster |

Last year,a smart wearable device manufacturer exported to Vietnam through Zhongshen,the customs clearance timeline of all 12 batches of goods was controlled within 3 working days,and the tax refund arrival time was 8 days faster than the previous agent company.Manager Pan mentioned that a customer once failed document filing because the old agent company did not update the energy consumption label in time,Zhongshen completed document rectification and re-filing in only 2 days after taking over the business.

## Customized Services Adapt to Different Products and Target Countries

In addition to electronic accessories for Vietnam,Zhongshen provides customized agency services according to policy differences of different products and target countries:

- For textiles exported to Thailand,focus on certificate of origin review requirements of Thailand Customs (need to provide Form E certificate under ASEAN Free Trade Agreement)
- For mechanical accessories exported to Malaysia,coordinate product certification (SIRIM certification) with the Department of Standards Malaysia in advance
- For food exported to Indonesia,focus on verifying registration documents of the Indonesian Food and Drug Authority (BPOM)

Manager Liu suggests that when selecting an export agent company,enterprises should focus on its target country policy tracking capability and customized service capability,to avoid problems caused by insufficient adaptation of general services.Zhongshen can provide one-to-one service solutions according to customers’ product types and target markets,helping enterprises avoid common shortcomings in the export agency process.

## Related Resources
- [Agent Knowledge](https://www.sh-zhongshen.com/en/agency-knowledge/)
- [Trade Services](https://www.sh-zhongshen.com/en/services/)
- [Trade Cases](https://www.sh-zhongshen.com/en/cases/)
- [Trade Wiki](https://www.sh-zhongshen.com/en/wiki/)
- [Trade Class](https://www.sh-zhongshen.com/en/guide/)
- [Global Trade Services](https://www.sh-zhongshen.com/en/country/)
- [Trade Q&A Hub](https://www.sh-zhongshen.com/en/qa/)

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