Hua Hai Jie Yun Freight Forwarding Frequently Asked Questions and Solutions

Core Pain Points of Foreign Trade Enterprises in Freight Forwarding and Solutions

Pain Point 1: Customs Declaration Delay Caused by Discrepant Documents

Supervisor Luo was in charge of a batch of electronic accessories exported to Southeast Asia last week.The gross weight marked on the packing list was 12.5 tons,but the weight shown on the bill of lading was 12 tons.The data discrepancy was identified by the customs system during declaration,and the application was directly rejected.The originally agreed shipping schedule was delayed by 3 days,which not only incurred additional warehouse storage fees,but also required the enterprise to pay a 1% penalty to the customer for delayed delivery.

The root cause of this problem is that many small and medium-sized foreign trade enterprises do not have a dedicated document team,and new staff are not familiar with the customs requirement for document consistency (for example,the weight and quantity of goods on the packing list,bill of lading and customs declaration form must be completely consistent).In addition,there is a disconnect in data connection between different links: the data obtained after warehouse weighing is not synchronized to the document clerk in time,resulting in information deviation.

Zhongshen’s solution is as follows: After the customer submits the materials,Mr.Lu from the document department will first conduct a 3-step cross-verification: ① Check whether the core information of all documents (weight,quantity,product name,HS code) is consistent; ② Compare with the actual weighing record of the warehouse to confirm the authenticity of the data; ③ Conduct pre-declaration 3 days in advance to expose possible problems to the customs in advance and avoid on-site delays.Last year,a home furnishing export customer had their declaration rejected 3 times due to discrepant documents.After cooperating with Zhongshen,their customs declaration pass rate has been 100% since this year,with no further delays.

Pain Point 2: Restricted Foreign Exchange Settlement Affects Capital Turnover

Mr.Lu’s company had a payment of 150,000 euros last year,and originally planned to settle the exchange through an offshore account.However,due to the tightening of regulatory policies that year,the annual foreign exchange settlement quota for offshore accounts was limited to 50,000 euros,and the remaining 100,000 euros could not be settled in time.At that time,the exchange rate of the euro against the RMB fluctuated greatly,falling from 7.8 to 7.6,resulting in a loss of about 2% for this payment,which was nearly 30,000 yuan.

The root cause is that if small and medium-sized foreign trade enterprises use personal or offshore accounts for foreign exchange settlement,they not only have limited quotas,but also face compliance risks: some offshore accounts cannot provide legal proof of source of funds,which is easy to be frozen by banks.In addition,there is no hedging tool for exchange rate fluctuations,so enterprises can only passively bear losses.

Zhongshen’s foreign exchange service team can solve this problem: ① Provide a compliant foreign exchange receipt and payment channel,with no personal limit on the foreign exchange settlement quota.All legitimate foreign trade payments can be processed normally; ② Support real-time exchange rate locking,customers can lock the current exchange rate when receiving payment to avoid subsequent fluctuations; ③ The team updates the interpretation of foreign exchange policies every month,such as the new cross-border e-commerce foreign exchange settlement facilitation policy introduced in 2026,to help customers optimize the receipt and payment process.This year,a cross-border e-commerce customer avoided a 1.5% exchange rate loss after locking the exchange rate through Zhongshen.

Pain Point 3: Slow Export Tax Rebate Process Affects Capital Chain

Ms.Fu’s company applied for an export tax rebate of 120,000 yuan in the first half of this year,and waited for a full 2 months to receive the funds after submitting the materials.At that time,the company needed to purchase raw materials and was facing tight capital turnover,so it had to apply for a short-term loan from the bank and paid more than 2,000 yuan in interest.

The root cause is that many enterprises have problems with their tax rebate materials: for example,the product name on the customs declaration form is inconsistent with the value-added tax invoice,or the complete copy of the bill of lading is not provided.In addition,enterprises are not proficient in operating the tax rebate declaration system,which leads to repeated revisions after the declaration is rejected,prolonging the processing time.

Zhongshen’s tax rebate specialists will provide full assistance: ① Pre-review of materials: before the customer submits the materials,check whether the customs declaration form,value-added tax invoice,contract and bill of lading are consistent,and eliminate problems in advance; ② Optimization of electronic declaration system: use professional declaration tools to reduce operation errors; ③ Progress tracking: check the tax rebate status every week,and immediately contact the relevant departments to solve any abnormalities (such as unsynchronized customs data).This year,a garment export customer applied for tax rebates through Zhongshen,and the average time for funds to arrive was shortened to less than 30 days,which is 40% faster than before.

Pain Point 4: Fluctuations in International Transportation Costs Are Difficult to Control

Mr.Meng’s company saw a 15% increase in sea freight costs for exports to Europe this year compared to last year.However,the previously cooperating freight forwarder could not provide a stable quotation: during peak seasons,shipping space is tight,prices rise directly by 20%,and there may even be no available space.During the peak season last year,a batch of goods from Mr.Meng’s company was delayed for 10 days due to lack of shipping space,resulting in the customer canceling subsequent orders.

The root cause is that small and medium-sized foreign trade enterprises have not signed long-term cooperation agreements with shipping companies,so they can only get scattered orders through freight forwarders,with no guarantee of price and shipping space.In addition,the service capacity of freight forwarders is insufficient,so they cannot provide timely updates on transportation trajectories,and cannot coordinate quickly when encountering problems.

Zhongshen has signed annual cooperation agreements with a number of major shipping companies (such as Maersk,MSC),and can provide: ① Fixed shipping space: shipping space is guaranteed even in peak seasons,and there will be no "space shortage"; ② Stable quotation: the price is based on the annual agreement,and there is no price increase in peak seasons; ③ Real-time tracking of transportation trajectory: customers can query the location of goods through the system.In case of delay (such as port congestion),the team will immediately coordinate alternative solutions.This year,an electronic product export customer reduced their sea freight costs by 8% compared to last year through Zhongshen’s annual agreement,and there was no shipping space problem during peak seasons.

Zhongshen vs Ordinary Freight Forwarders: Service Difference Comparison

Core Service Advantages of Zhongshen

• With over 20 years of in-depth experience in the industry,familiar with the latest 2026 foreign trade policies (such as cross-border e-commerce foreign exchange settlement facilitation,paperless customs declaration,etc.)
• One-stop full-process service covering customs declaration and inspection,international transportation,warehouse management,foreign exchange receipt and payment,foreign exchange settlement and purchase,and export tax rebate,so customers do not need to coordinate with multiple suppliers
• Exclusive consultant system,each customer is equipped with 1 exclusive consultant to coordinate problems in all links,with a response time of no more than 2 hours
• Data-based management,real-time synchronization of cargo status,foreign exchange progress and tax rebate status through the system,which customers can query at any time

In 2026,the competition in the foreign trade industry is intensifying.Small and medium-sized foreign trade enterprises not only have to face market competition,but also cope with policy changes and various pain points in the process.With more than 20 years of industry experience,Zhongshen provides practical solutions for core pain points such as documents,foreign exchange settlement,tax rebate and transportation,helping customers save costs,improve efficiency and reduce risks.If your enterprise encounters problems in freight forwarding or foreign trade agency,you may learn about Zhongshen’s services to see if they can help you solve practical difficulties.